Wichita >Beauty > Beauty First
So so. I took my little sister here for a hair cut. It was pretty mediocre. Nothing bad but nothing special. Customer service was good and they had a lot of hair products for sale; however, the cutting skills were pretty mediocre.
I have shopped at this location for years. I loved the ambience, like the colors, lighting, displays. I also love the discounts.
However, I will no longer be giving them my patronage. The reason is because of my latest experience.
Six months ago I became the client of a young man named Hugh. He was polite, knowledgeable, and thorough. Best Services ever. He even got me hooked on a signature service that soothed my itchy scalp. I saw him three times and each time I felt beautiful and my style would grow out well.
A month ago I went back into the salon and spoke with a larger stylist with dark thick hair named Sara I think. Asked for an appt with Hugh. She stared at me and told me it was impossible. I stood there for a moment while she stared at me more. I asked why and she said he was no longer with the company because he was a poor stylist. I laughed and said "What?" When I realized she was joking I asked her why and she walked off. Before leaving I spoke to the manager, and she in more words than this explained to me that If I wanted that kind of service Great Clips was a block away.
It made me really upset and to be honest he had exceptional work, because it doesn't matter what that other stylist and manger thought, in the end its what the customers think.
An UPDATE, I called a week ago and demanded to be told where he went. Whoever was on the phone said they heard from one of their stylists he was working for lowes home improvement store because he wasn't able to do hair. I found him on facebook and he is actually working for Eric Fisher now. That is where Ill be going!
Best hair cut I've ever had!. I've always been scared to have my hair trimmed because I've had some bad experiences. Cassie Canady provided a wonderful experience for me. My hair was cut even on both sides and was exactly as I asked for. She was very nice, polite and made some suggestions. I think I will try the color next time. I can highly recommend her services if your contemplating a new doo or just a trim!
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