Cox Communications

07/22/09

Cox sux

by michaelmyers at Citysearch

I am paying cox communications for a service.

They feel when they desire they can increase the price of said service with no contact to me nor authorization by me.

It took them over 4 months to correctly bill my correct telephone amount, with phone calls and personal contact at their office each tiem.

When the stations show material not authorized, they claim no responsability even though I am paying them for this service.

It is a monoply which is illegal yeah right in the United states

• Pros: bad service
• Cons: bad service

07/10/09

Terrible Phone Service

by Riverview1 at Citysearch

Our phone went down recently. I called for help but was routed to a barely intelligible customer service rep from an Asian or African country? He said he would check out the problem from the office before sending someone out. 24 hours later, no phone line or phone call back from Cox regarding this issue. I called again and they said they were "still waiting for the results from the initial test." What about sending out a tech to the actual address? I'm still waiting on a resolution. This is one of many problems I have had with Cox. Beware of this company and definitely check out the competition before signing up with them and beware they're longer term contracts where they lock you in for a year or more.

• Pros: Big Advertising Campaigns
• Cons: Lacking on customer service, outsourcing call centers

04/04/07

Cannot keep their records straight, will charge for things incorrectly

by mom12195 at Citysearch

I would not recommend this company to anyone if they want good service. They charged me twice incorrectly and I spent 2 1/2 hours at their office trying to get it straightened out. Then, out of the blue, they came up with an "unpaid" bill from several years ago, charged me for things that were not ethical and I ended up with a bill way more than the original incorrect bill! Then I was told that because of these other incorrect charges, I would have to pay even more to have my sevice continued.

They are not willing to solve issues and if you do not agree with what they say, whether it is correct or not, you are out of luck!

• Pros: none!
• Cons: Parking from other businesses use their parking so you cannot park nearby