Kansas Counselors Inc

11/06/09

Completely unhelpful

by valor at Citysearch

These people make it INCREDIBLY hard to pay a debt. If you're a business owner, DO NOT USE KCI.

Dealing with collectors is never a FUN process, but wow. I tried to be polite and courteous; if I really owe money, then I want to pay it.

However, after my initiative to call THEM (called, left no message), they were incredibly rude, completely UNhelpful, and couldn't tell me anything. I'm sure what they were doing was also illegal--I live in Washington state which has pretty good consumer protection laws, but even at my request they would not:

-Send me a statement of the account

-Tell me WHO the bill was originally from

-Call me back

-Let me pay over the phone

-Let me pay on line

-Confirm any other identifying details so that I could even verify that they had the right person as the debtor!

This company is just ridiculous. I finally got the name of the company that said I owed them, and looked them up myself (thanks, Internet!), but I had to send them a check. Now the phone number I had won't work.

RRAAAGGHH!

• Pros: NONE
• Cons: Where to start?

03/16/09

Crazy People!!!

by Savannah at Citysearch

These people called my phone for a debt that wasn't even mine and threatened to file suit or get me thrown in jail. The caller identified herself as Sandra but didn't give a last name or a title. I have filed a complaint with the FTC at https://www.ftccomplaintassistant.gov/ I am trying to find out who there clients are so I can boycot them!!!

• Pros: ABSOLUTLY NONE
• Cons: rude even when wrong

02/11/08

Unethical and Unresponsive

by denala1 at Citysearch

Unethical liars. I paid a medical bill for my recently deceased husband as soon as I was aware of it .KCI assurred me it would not be reported to the credit bureau if I pd. It is now on my credit report and they were rude and unresponsive when I called and asked them to remove it. I'm now unable to get a loan approval to refinance property that I'm having trouble paying for since the loss of my husbands income. This is the only negetive info. on my report. I've reported this organization to the FTC.

Companies should NOT hire this agency!!!

• Pros: none
• Cons: unethical, rude, unresponsive, blames customer for their own inefficiencies