Lies Trash Svc

10/23/09

bad office staff

by arbush

they dont know there heads from there asses. the office is so disorganized and they are rude. they dont ever send a bill but when its past due the send a late notice. how r u supposed to pay a bill on time if u dont get it. then u call the office and they tell u they sent it. thy really need to fire the staff and start new

• Pros: trash men are nice
• Cons: they need to fire there whole office staff and start new.

09/11/09

Poor pick-up service; Even worse office & records

by PrarieCat

When I first signed up, it was 3 weeks before they finally remembered to drop off a cart- and never received credit for that period, this was only the beginning. When they actually did stop to pick up, which was very undependable, the cart was regularly thrown across my drive or left dangling off the curb, blowing trash all over. Health reasons then caused a need to find someone who could provide carryout service rather than taking a cart to the curb, so I asked that service end when the balance of this payment was depleted. They continued to bill me although I'd had them come and get their cart. Calls did not work so I began writing to say I did not have service there anymore, only to get return letters stating that their records said I did. Suddenly I get a letter from a collection agency whom I responded to immediately with my disputing their claim. Two days later the collector called- I assumed to further discuss the matter, but instead insisted I had no way to argue the bill. Furious over the continued waste of my time due their poor record keeping I paid them right then, just to get them to finally go away. As they were noting this the collector then informs me that there is a second bill with them for me that was over a year old, and had been put on my credit report. I had no second account and no idea what was happening until we discovered I was never notified because the records had 2 phone numbers- neither mine, plus the address was incorrect. The bill was not mine, and I was not ever made aware of it or given the chance to know of it because Lies had sent mis-matched information to the collection agency. I then had to call Lies to verify the bill was not mine, where they insisted immediately that the mistake was not theirs, were indignant and rude, then demanded I call collections and tell them to call Lies back. I've just paid them $100 that I did not owe, they did not earn, and had no right to just so they would stop wasting my time, to then be treated like this!? No. I have never seen or heard such incompetence from a service provider as I have with Lies Trash and will never put up with them again.

• Pros: I don't use them anymore
• Cons: Pitiful bookkeeping, rude staff

06/09/09

Customer Service in Office is Terrible

by charley

I have not received the quarterly billing postcard for the past 9 months. I realized this finally when I did get the past-due billing postcard once (that got through!) charging me a late payment fee. I have called the office of Lies Trash Service several times and I called the Postal Service about the trouble with this billing postcards not arriving. The problem is still not fixed! I have been calling in to pay for the trash service and I get the feelling that I am bothering them to even pay them. They always give a big sigh and will put me on hold for 3 minutes to even pay them! The pickup guys are great - I have neve had a problem with them and even with the office people, they have been nice up until this past 9 months. I don't know if they have new management or new office people or if they can't keep the same personnel, something is definitely wrong in the office! Today was the last straw for me - I called in to pay for this quarterly billing and I asked for a photocopy of the account with all the billing dates and payment dates. You would have thought I had asked for the world. The first lady flatly said 'why do you want that' and I called back and the second lady said she would send it but we'll see.... If you think this is great service, then go ahead and use Lies Trash Service.