Doesn't Recommend

ladyface123

Joined 5 years ago

WORST BUSINESS IN WICHITA, HORRIBLE!!!!!!. At the Beach has the worst customer service I have ever seen. They lie to get you to sign their contract and then since you have already signed your life away to them they don't care about you. I was coned into signing a 2 year contract at $54.00 a month. I was told that it was the only package that included mystic, that it included fitness, and that this was the "last day" for this "special deal". I later found out that I did not have fitness included and that there was a cheaper package for mystic only. When I approached them about this, all they said was "Sorry, the girl was new and she told you wrong." They would not take responsibility for the girl and told me to call corporate. Corporate basically said the same thing..sorry, you signed the contract and you owe us. I still go there only because I am paying for it and every time I'm there they say "Do you know you can add fitness for free?" but what they don't say is that this extends your contract another year so it actually costs you over $600. All these details are on the back of the contract that you sign and they don't even mention that there is a back side.

I've been in there where they lie to other people to get them to sign up for the most expensive contract. HOW DOES A COMPANY LIKE THIS STAY IN BUSINESS!!! IT'S A SCAM!!!!! "At the Beach" is the WORST experience I have ever had with a business.

Another bad experience was when my credit card that "at the beach" charged every month was stolen. I called to cancel my card. I totally forgot that it was the card that they had on file. They tried to charge it, got denied, sent me to a collection agency, and charged me $30 for the "late payment" all within 2 days. They did not even call me to tell me first. No notice, nothing. HORRIBLE!!!!!!!!!!!!!!

Oh, I almost forgot!!! About 1out of 4 times that I try to use Mystic there it is BROKEN. How are they keeping up their end of the contract if I can't even use what I am paying for!